SHIFA PRIME GENERAL TRADING FZE LLC
WEBSITE TERMS AND CONDITIONS
Last Updated: June 13, 2026
Welcome to Shifa Prime. This website, located at www.shifaprime.ae (the "Site"), is owned and operated by Shifa Prime General Trading FZE LLC, a limited liability company incorporated in the Ajman Free Zone, United Arab Emirates (hereinafter referred to as "Shifa Prime", "we", "us", or "our").
By accessing, browsing, or using this Site, or by purchasing any products or using any services provided through this Site, you (the "User", "Customer", "you", or "your") explicitly agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, you must immediately cease using the Site.

1. GENERAL PROVISIONS & MULTI-VERTICAL STRUCTURE
1.1. Scope of Agreement: Shifa Prime is an institutional-grade diversified trading conglomerate. This Site acts as a unified digital platform housing multiple, parallel macro-business units, including but not limited to: The Wellness & Human Performance Division: Focused on the retail, e-commerce, and direct-to-consumer (D2C) distribution of premium health, wellness, and personal grooming formulations.
 The Automotive Marketplace Division: Focused on regional vehicle trading frameworks, dealership acquisition tools, service automation, and specialized B2B/B2C lead-generation networks.
1.2. Eligibility: By using this Site, you warrant that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence) and possess the legal authority to enter into a binding agreement under United Arab Emirates law.

2. E-COMMERCE & WELLNESS SALES (COMMERCIAL TERMS)
This section governs the purchase of physical goods, including wellness, supplements, and grooming products available on the Site.
2.1. Product Availability and Descriptions: Shifa Prime takes reasonable care to ensure that product specifications, imagery, and inventory counts are accurate. However, all images (including AI-generated product and lifestyle representations) are for illustrative purposes only. We reserve the right to limit sales or discontinue any item at our sole discretion without prior notice.
2.2. Pricing and Currency: All prices displayed on the Site are in United Arab Emirates Dirhams (AED) (or United States Dollars, USD, where explicitly noted) and are exclusive of Value Added Tax (VAT), customs duties, and delivery fees unless stated otherwise.
2.3. Payment Gateways: Payments must be executed through our authorized, secure third-party payment gateways (including but not limited to Stripe or localized regional providers). By submitting credit/debit card information, you authorize Shifa Prime to charge the designated amount. We reserve the right to cancel transactions that trigger fraud or compliance flags.

3. LOGISTICS, DELIVERY, AND RISK MANAGEMENT (ARAMEX FULFILLMENT)
3.1. Fulfillment Corridor: Shifa Prime partners with elite tier-1 regional logistics networks, including Aramex, to fulfill and deliver orders across the UAE and broader GCC corridors.
3.2. Delivery Timelines: While we aim for rapid 24-to-48-hour localized fulfillment within the UAE, delivery windows are estimates. Shifa Prime is not liable for delayed shipments caused by customs clearance, third-party carrier backlogs, or regional transit force majeure.
3.3. Transfer of Risk & Title: Title and risk of physical loss or damage to items transfer to the customer only upon successful physical delivery and a signed courier receipt at your designated delivery location.
3.4. Inspection and Defect Claims: Customers must inspect packages immediately upon courier receipt. Any visible transit damage or product non-conformity must be reported to our internal operations team within ten (10) business days of delivery. For verified manufacturing faults or latent defects, claims must be raised via our support channels within the product’s valid shelf-life window.

4. AUTOMOTIVE MARKETPLACE & FUTURE OPERATIONS (COMING SOON)
4.1. Pre-Launch Lead Generation: Portions of this Site relating to the Automotive Division operate strictly as a pre-launch informational and lead-capture platform.
4.2. No Binding Automotive Offers: Any vehicle silhouettes, descriptions, specifications, or "Coming Soon" landing pages do not constitute binding commercial offers to buy, sell, lease, or trade vehicles.
4.3. Data Collection for Networks: By submitting your email or corporate details via our Automotive portal, you grant Shifa Prime explicit consent to contact you regarding dealer acquisition networks, service inquiries, and early platform access. All subsequent automotive transactions will be governed by specialized B2B/B2C marketplace contracts separate from these Site Terms.

5. INTELLECTUAL PROPERTY & PERMANENT CAPACITY CONTROL
5.1. Absolute Ownership: The Site and its entire original contents, features, and functionality—including text, layout, typography, corporate logos, source code, backend logic, and AI-generated imagery/visual assets—are the exclusive, unencumbered Intellectual Property of Shifa Prime General Trading FZE LLC or its licensors.
5.2. Prohibited Use: Users are strictly prohibited from copying, scraping, reproducing, modifying, distributing, or reverse-engineering any portion of this Site’s front-end or back-end architecture for commercial purposes without explicit, written authorization signed by a Managing Director of Shifa Prime.

6. LIMITATION OF LIABILITY & ACCUMULATED RISK CAPPING
6.1. Disclaimer: This Site and its contents are provided on an "as-is" and "as-available" basis without warranties of any kind, whether express or implied.
6.2. Liability Cap: To the maximum extent permitted by the laws of the United Arab Emirates, Shifa Prime, its managing directors, employees, and developers shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising out of your use of the Site.
6.3. Exclusion of Caps: Nothing in these Terms shall limit or exclude Shifa Prime’s liability for fraud, gross negligence, willful misconduct, or bodily injury directly caused by proven manufacturing defects or product contamination verified at the plant level.

7. INDEMNIFICATION
7.1. User Indemnity: You agree to defend, indemnify, and hold harmless Shifa Prime General Trading FZE LLC, its directors, and operational staff from and against any third-party claims, damages, losses, or legal liabilities (including reasonable attorney fees) arising from your breach of these Terms, misuse of our products, or violation of any regional regulatory framework.

8. TERMINATION OF SITE ACCESS
8.1. Right to Terminate: Shifa Prime reserves the right, without liability or prior penalty, to suspend or terminate your access to the Site, cancel active e-commerce accounts, or block your IP address if we detect fraudulent activity, system manipulation, or a material breach of these Terms.

9. GOVERNING LAW AND NEUTRAL JURISDICTION
9.1. Governing Law: These Terms, alongside any commercial transactions executed through the Site, shall be governed by and construed strictly in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Ajman.
9.2. Dispute Resolution Framework: Any dispute, controversy, or claim arising out of or relating to this agreement—including its formation, validity, or breach—shall be settled amicably through executive-level negotiation.
9.3. Arbitration Clause: If an amicable settlement cannot be reached within thirty (30) days, the dispute shall be referred to and finally resolved by binding international arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be Dubai, UAE, and the language of the proceedings shall be English.

10. AMENDMENTS TO TERMS
10.1. Shifa Prime reserves the sole right to modify, update, or rewrite these Terms at any time to reflect changing operational structures, regulatory updates, or vertical expansions. The "Last Updated" date at the top of this document will be revised accordingly. Your continued use of the Site post-modification constitutes full legal acceptance of the updated terms.

11. CONTACT & CORPORATE REGISTRATION
For legal inquiries, formal compliance notifications, or operational product support, please contact our internal operations desk:
Corporate Entity: Shifa Prime General Trading FZE LLC
 Headquarters: Ajman Free Zone, Ajman, United Arab Emirates
Corporate Email:support@shifaprime.com

Additional Information

1. Introduction These Terms and Conditions constitute a legally binding agreement between Shifa Prime General Trading FZE LLC, a company incorporated under the laws of the United Arab Emirates, and any person accessing or using the website or purchasing products. By accessing the platform, the user acknowledges that they have read, understood, and agreed to be bound by these Terms and all applicable laws and regulations governing e-commerce in the UAE. The Company reserves the right to modify these Terms at any time, and continued use of the platform constitutes acceptance of such modifications.
2. Definitions ‘Company’ means Shifa Prime General Trading FZE LLC. ‘User’ or ‘Customer’ refers to any individual or entity accessing the platform. ‘Products’ refers to all goods made available for sale. ‘Services’ refers to any services provided through the platform, including digital or physical offerings.
3. Eligibility Users must be at least 18 years of age and capable of forming legally binding contracts under UAE law. The Company reserves the right to refuse service or terminate accounts if eligibility criteria are not met or violated.
4. User Obligations Users agree to provide accurate, current, and complete information during registration and purchase. Users shall not engage in fraudulent, abusive, or unlawful activities when using the platform. Any attempt to disrupt the platform’s functionality, including hacking or misuse, is strictly prohibited.
5. Product Information and Disclaimer All product descriptions, images, and specifications are provided for informational purposes only and may vary slightly from actual products. Health and wellness products offered by the Company are not intended to diagnose, treat, cure, or prevent any disease. Customers are responsible for consulting qualified professionals prior to using health-related products where necessary.
6. Pricing and Payment All prices are displayed in AED and are exclusive of VAT unless otherwise stated. The Company reserves the right to change prices without prior notice. Payments must be completed through authorized gateways, and the Company reserves the right to cancel transactions flagged as fraudulent.
7. Orders and Acceptance Placing an order does not constitute acceptance by the Company. The Company reserves the right to cancel or refuse any order in cases of pricing errors, stock unavailability, or suspected fraud. Customers will be notified in case of cancellation and any applicable refund will be processed accordingly.
8. Delivery and Logistics Delivery timelines are estimates and depend on the customer’s location and logistics providers. Delays may occur due to unforeseen circumstances including customs, weather, or operational issues. Risk of loss passes to the customer upon confirmed delivery.
9. Returns and Refunds Returns are accepted within 7 days from delivery provided the item remains unused and in original condition. Customers must report defective or incorrect products within 48 hours of delivery. Refunds are processed within 7–10 business days following inspection.
10. Cancellation Policy Orders may be cancelled only before dispatch. Once dispatched, orders cannot be cancelled and must follow return procedures.
11. Intellectual Property All intellectual property rights, including trademarks, logos, designs, and content, are owned by the Company. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.
12. Privacy and Data Protection The Company collects and processes personal data in accordance with UAE laws. Data is used solely for order processing, communication, and service improvements. The Company does not sell personal data to third parties.
13. Marketing and Promotions Customer reviews, testimonials, and public social media posts may be used for promotional purposes. Customers may opt-out by contacting the Company.
14. Third-Party Services The Company is not responsible for services provided by third parties including payment gateways and shipping carriers. Any disputes related to third-party services must be directed to the respective provider.
15. Limitation of Liability The Company shall not be liable for indirect or consequential losses including loss of profit or data. Liability is limited to the amount paid by the customer for the product.
16. Indemnification Users agree to indemnify and hold harmless the Company from any claims arising out of misuse of the platform or violation of these Terms.
17. Force Majeure The Company is not liable for delays or failure caused by circumstances beyond its control such as natural disasters, war, or government restrictions.
18. Governing Law and Jurisdiction These Terms are governed by the laws of the United Arab Emirates. Any disputes shall fall under the exclusive jurisdiction of the courts of Ajman.
19. Amendments The Company reserves the right to update or modify these Terms at any time. Continued use of the platform constitutes acceptance of updated Terms.
20. Contact Information
Phone: +971 547974895
Email: support@shifaprime.com
Email: contact@shifaprime.com
Location: Ajman Free Zone, UAE